JOB OPENINGS

Position:  Desktop Support (Field Engineer)
Location:  Mumbai
Experience:  2 to 4 years | Qualification: Any Graduate | Gender: Male | Position Open: 1  

We are looking for a Service Delivery Engineer (Field) to provide on-site IT infrastructure and desktop support to our clients. This is a field-based role, requiring the candidate to travel to different client locations for installation, troubleshooting, maintenance, and technical support.

Requirements:

• Proficient in troubleshooting and installation of IT hardware (Desktops, Laptops, Printers, Scanners)
• Understanding of Microsoft 365, antivirus tools and endpoint security 
• Basic knowledge about Servers, Switches, and Routers
• Good communication skills and professional conduct
• Open to traveling to client locations 

 Position: Network Technical Specialist
Location:  Mumbai
Experience:  5+ years | Qualification: Any Graduate | Gender: Male | Position Open: 1  

We are seeking an experienced and proactive Network Technician Specialist to join our IMS team. The ideal candidate will have strong expertise in enterprise networking, troubleshooting, and network security, along with hands‑on experience in designing, implementing, and supporting complex network environments. 

Requirements:

• CCNA certification (Certified or Trained) – Mandatory CCNSP / NSE4 – Preferred
• Experience with Firewall Configuration (Sophos, Fortinet, Palo Alto, Cisco etc)
• Hands‑on experience with Cisco routers and switches
• Knowledge of TCP/IP and OSI Model, routing protocols such as OSPF, BGP, NAT, IPSEC, HSRP
• Experience with wireless routers and access points
• Ability to configure, troubleshoot, and upgrade network devices
• Good problem‑solving and analytical skills
• Clear communication skills (email and phone)
• Ability to work well in a team
• Willingness to travel to client location

Position: Helpdesk TL
Location: Mumbai
Experience: 4 to 6 Years | Education: Graduate | | Gender: Male | Position Open: 1

 We are looking for a proactive and experienced Helpdesk Team Leader to oversee the daily operations of the Helpdesk team. The ideal candidate will be responsible for ensuring adherence to service level agreements (SLAs), team performance monitoring, stakeholder communication, and continuous process improvement. The role requires strong leadership, coordination, and documentation skills to ensure seamless service delivery.  

 Requirements:

•  Excellent communication, interpersonal, and coordination skills.  
• Strong leadership and team management abilities.  
• Good understanding of Ticketing Tools, Incident Management, and SLA management.  
• Ability to multitask and effectively prioritize work in a fast-paced environment.  
• Strong analytical and problem-solving skills.      
• Good knowledge of documentation, reporting, and process compliance.  
• Proficiency in Microsoft Office, especially Excel and Outlook. 
• ITIL Certification preferred
•  4 to 6 years of experience in Helpdesk or Service Desk, with at least 1 year in a team leadership or supervisory role. 

Position: Business Development Manager
Location: Mumbai
Experience: 2+ Years | Education: Graduate (MBA preferred) | | Gender: Open to All| Position Open: 1

We are hiring a Business Development Manager to drive IT sales across regions. The role involves lead generation, client engagement, and closing deals for IT products and services. Ideal for a target-driven professional with solid industry knowledge.

Requirements:

• Proven experience in IT product & service sales
• Strong communication & negotiation skills
• Ability to generate leads via networking, cold calling & referrals
• Familiarity with sales cycles – from lead to payment
• Knowledge of market trends, pricing, and vendor partnerships
• Experience working with OEMs and internal teams
• Willingness to travel for field/client visits